In the event you need to return or exchange an item, we will accept a return of an unused product within 30 days from your receipt of the order. Once we receive the returned items, we will give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).  We reserve the right to assess a restocking fee of 20% or $15.00, whichever is greater.  Products must be returned to our warehouse at your cost.  Retuned products must be in the original packaging and all wood must be palletized.  The customer is responsible for all return shipping costs.

Returns should be sent using a trackable service to:

Ampro Returns
11815 Downs Rd.
Pineville, NC 28134

You must include your order number on all return packages. Failure to do so may result in a delay of the processing of your return.

Please allow 1-2 weeks for your return to be processed. Discounted items are not eligible for a return.

American Products will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, and in the original packaging, and the condition they were received. Otherwise, they may not be eligible for refund or may be subject to a restocking fee.  We cannot be held responsible for items damaged, frozen, or lost in return shipment; therefore, we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is in an unsuitable condition upon arrival, we may have to send it back to you. We inspect all items upon return.